Giant Eagle Case Study

Giant Eagle, Inc. is one of the nation’s largest food retailers and distributors, with approximately $9.9 billion in annual sales. It is also one of the largest privately owned, family operated businesses in the United States. Giant Eagle operates 229 supermarkets, including 54 independently owned locations, as well as 178 fuel and convenience stores. The retailer leveraged JDA Workforce Management to ensure optimal staffing levels and processes to meet its customer service, administrative efficiency and regulatory goals, and realized the following results:

  • Reduced payroll costs by optimizing staffing
  • Achieved customer service and efficiency goals
  • Ensured compliance with labor laws
  • Improved productivity of administrative tasks such as scheduling and time-off request management
  • Decreased payroll errors


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