Now that you know about the CCO, the team and their mission, let’s talk about delivering on the promise. To gain that true understanding we talked about, the CCO and team implemented three task areas – customer insights, customer experience and customer strategy.
Customer insights – This task is focused on listening to our customers, delivering and analyzing surveys to drive our customer strategy, and understanding customer metrics, such as Voice of Customer (VoC), Net Promoter Score (NPS), and more.
Customer experience – In this task, we strive to understand our customer‘s journey and pain points, implement process improvements, and improve customer support.
Customer strategy – This task leverages the combination of customer insights and experience, and develops a world-class strategy to improve the overall customer experience.
We realize that we must earn the right to growth by improving our customer’s lives. And, we are dedicated to doing just that by engaging our customers, listening to them, earning their trust, building relationships and delivering on promises. At JDA, our customers are our number one priority, today and every day!